Refund Policy
Goeie Hoop Vervoer Spoeddiens · Updated 9 November 2026
When a refund may be requested
If you paid for a courier booking that has not yet been collected, you may request a cancellation and refund. We assess whether any collection attempt, administration or third-party charges were actually incurred. If a payment was duplicated, charged incorrectly, or a service could not be provided, contact us with the payment and booking reference.
After collection or service commencement
Once collection or transport has begun, services already performed and reasonable direct costs incurred may be deducted from an otherwise refundable amount. A refund is not automatically due solely because a parcel is delayed. Any remedy required by applicable South African consumer law remains available.
How to request a refund
Send the waybill or quote number, payer name, payment reference, reason for the request and a contact number to the support address below. Do not email full card numbers or banking passwords. We may request reasonable proof of payment and identity before paying a refund.
Assessment and method
We will acknowledge and assess the request, explain any deductions, and advise the outcome. Approved refunds are normally returned through the original payment method where supported by the payment provider, or by verified bank transfer. Processing time depends on the payment provider and bank; no fixed settlement date is guaranteed.
Failed or pending payments
A failed or unconfirmed payment is not treated as a completed payment. Where a duplicate or delayed settlement occurs, we investigate and reconcile it before issuing a refund. Payment disputes may also be raised with the payment provider.
Your legal rights
This policy does not exclude or limit any refund, remedy or consumer right that cannot lawfully be excluded under the Consumer Protection Act or other applicable South African law.
Contact and business details
Goeie Hoop Vervoer Spoeddiens (Pty) Ltd · Registration 2020/232376/07 · 1 La Belle Road, Stikland, Cape Town, 7530 · Tel: +27 (0)21 300 2511
Email: info@goeiehoopvervoer.com
