Cancellation Policy
Goeie Hoop Vervoer Spoeddiens · Updated 9 November 2026
Before collection
To cancel a booking, contact customer support as soon as possible and provide the quote or waybill number and scheduled collection date. A cancellation is effective once confirmed by our team or by an explicit confirmation in the booking system; merely sending a message does not guarantee that a dispatched driver has been recalled.
Collection attempt and after collection
If a driver has already been dispatched or a collection attempted, reasonable costs already incurred may apply. Once goods have been collected, contact us immediately to request an interception or return. A return depends on the parcel's location, safety and operational availability and may attract additional transport charges.
Refunds and credits
Any refund or credit following cancellation is assessed under our Refund Policy. Charges for services already supplied and reasonable costs actually incurred may be retained, subject to applicable law.
Rescheduling
You may request a change to the collection date, delivery address or service before execution. Changes are subject to route availability, operational cut-offs and any additional charge disclosed to you. A requested change is not confirmed until accepted.
Unsuccessful collections and delivery attempts
If a parcel is not ready, a site is inaccessible or the recipient is unavailable, we may arrange a new attempt at an agreed additional charge. Please contact us to avoid unnecessary attempts.
Consumer protections
Statutory cancellation rights, including any rights applying to electronic transactions or advance reservations, take precedence where applicable.
Contact and business details
Goeie Hoop Vervoer Spoeddiens (Pty) Ltd · Registration 2020/232376/07 · 1 La Belle Road, Stikland, Cape Town, 7530 · Tel: +27 (0)21 300 2511
Email: info@goeiehoopvervoer.com
