PAIA & POPIA Manual

This manual is published in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA gives effect to the constitutional right of access to information held by private bodies, where such information is required to exercise or protect any rights.

Goeie Hoop Vervoer Spoeddiens (Pty) Ltd ("the Company") is committed to transparency and to facilitating the lawful exercise of access to information rights.

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA. This guide is available from the SAHRC at:

The following records are freely available on our website (https://www.goeiehoopvervoer.com) without the need to submit a formal PAIA request:

• Company contact details and branch information
• Service descriptions and pricing guides
• Privacy Policy
• Terms and Conditions
• This PAIA/POPIA Manual

Subject to the grounds for refusal set out in PAIA, the following categories of records may be requested:

To request access to a record, submit a completed PAIA request form (Form C — available from the SAHRC website) to the Information Officer:

A request fee of R140.00 is payable upon submission (as prescribed by regulation). An access fee may also apply depending on the form in which the record is provided.

We will respond to your request within 30 days of receipt.

Access to records may be refused on grounds set out in Chapter 4 of PAIA, including but not limited to:

• Protection of third-party personal information
• Commercial confidentiality
• Legal privilege
• Safety of individuals
• Records subject to ongoing legal proceedings

The Protection of Personal Information Act 4 of 2013 (POPIA) regulates the processing of personal information by public and private bodies. The Act promotes the right to privacy while balancing other rights such as access to information.

We process the following categories of personal information:

• Identity information: full name, ID number (where required)
• Contact details: phone number, email address, physical address
• Shipment data: parcel details, collection and delivery addresses
• Financial information: payment reference details
• Technical data: IP address, browser type, website usage data
• Communications: emails, messages, and support requests

We process personal information for the following lawful purposes:

• Fulfilling courier bookings and delivery contracts
• Customer communication and support
• Invoicing and financial record-keeping
• Legal and regulatory compliance
• Fraud prevention and security
• Improving our services and website

We process personal information in accordance with the eight conditions set out in POPIA:

1. Accountability
2. Processing limitation
3. Purpose specification
4. Further processing limitation
5. Information quality
6. Openness
7. Security safeguards
8. Data subject participation

Under POPIA, you have the right to:

• Be notified that your personal information is being collected
• Access personal information held about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Submit a complaint to the Information Regulator

To exercise these rights, contact the Information Officer at info@goeiehoopvervoer.com.

Complaints relating to the processing of personal information may be submitted to:

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, destruction, or disclosure. These include encrypted data transmission (HTTPS), role-based access controls, and regular security reviews. All staff who process personal information are trained on their data protection obligations.

Personal information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Financial and transactional records are retained for a minimum of 5 years in line with South African tax and accounting legislation. Records no longer required are securely destroyed.