Delivery Policy
Goeie Hoop Vervoer Spoeddiens · Updated 9 November 2026
Service area and delivery options
Courier services are provided across South Africa, subject to route, branch, third-party carrier and service availability. Available options and charges are shown in your quote or confirmed booking; special, oversized or restricted shipments require prior approval.
Collection and transit
Collection dates and transit estimates are subject to operational cut-offs, public holidays, weekends, distance, weather, road conditions and access. Unless an expressly guaranteed service is confirmed in writing, advertised times are estimates, not absolute guarantees.
Addresses and parcel information
The sender must provide accurate collection and delivery addresses, contact details, item descriptions, piece counts, declared dimensions and weight. Incorrect information may require a revised charge or delay the shipment. Parcels must be suitably packaged and ready for the agreed collection window.
Tracking and proof of delivery
Where available, tracking events are updated when parcels are scanned through the network. Final delivery may be confirmed by a recipient name, signature, PIN, photograph or other appropriate proof-of-delivery record. Tracking updates can be delayed by connectivity or third-party handling.
Payment and release
Prepaid shipments must be paid as required by the quote and service terms. Goods may be collected before final payment confirmation in some workflows, but delivery or release may be held until the full payable amount is verified. Account customers follow their approved credit terms.
Failed attempts, changes and returns
If the recipient is unavailable or the address is incorrect, we will seek instructions where practicable. Re-delivery, storage, return-to-sender or address changes may attract reasonable additional charges that will be communicated to the customer.
Loss, damage and claims
Report missing or damaged goods promptly with the waybill, photographs and supporting information. Claims are assessed under the applicable transport terms and law. Goods-in-transit vehicle insurance is not the same as item-specific parcel insurance, which should be arranged separately if required.
Restricted goods
Illegal or unsafe goods must not be tendered. Items requiring special handling, including liquids, perishables, mechanical goods containing fluids or animals, must be disclosed and accepted in writing before transport. Acceptance cannot be assumed solely from website marketing.
Contact and business details
Goeie Hoop Vervoer Spoeddiens (Pty) Ltd · Registration 2020/232376/07 · 1 La Belle Road, Stikland, Cape Town, 7530 · Tel: +27 (0)21 300 2511
Email: info@goeiehoopvervoer.com
