Privacy Policy

Goeie Hoop Vervoer Spoeddiens (Pty) Ltd ("GHVS", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable international data protection standards. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your data.

By using our website, mobile platforms, or courier services, you agree to the practices described in this policy.

1Who We Are

2Information We Collect

We collect the following categories of personal information:

3How We Use Your Information

• ✓To process, manage, and track your courier bookings.
• ✓To generate shipping quotes and confirm service costs.
• ✓To communicate booking confirmations, updates, and delivery notifications.
• ✓To respond to your enquiries and provide customer support.
• ✓To improve our website, services, and internal processes.
• ✓To comply with our legal and regulatory obligations under South African law.
• ✓To detect and prevent fraud or misuse of our services.
• ✓To send service-related communications (we do not send unsolicited marketing).

4Legal Basis for Processing

We process your personal information on the following grounds: (a) performance of a contract — to fulfil your shipment booking; (b) legitimate interests — to operate, improve, and protect our business and services; (c) legal obligation — to comply with applicable laws; and (d) consent — where you have expressly agreed (e.g. for optional communications).

5Sharing Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• →Service Providers: Third-party partners who assist with payment processing, courier operations, IT infrastructure, or analytics — all bound by confidentiality agreements.
• →Legal Requirements: Where required by law, regulation, court order, or government authority.
• →Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• →With Your Consent: In any other circumstance where you have provided explicit consent.

6Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You may control or disable cookies through your browser settings. Some features of our site may not function correctly if cookies are disabled. We do not use cookies to serve targeted advertising.

7Social Media & Third-Party Platforms (including Meta)

We may maintain a presence on social media platforms including Facebook and Instagram (operated by Meta Platforms, Inc.). If you interact with us via these platforms, the information you share is subject to both this Privacy Policy and the relevant platform's own privacy policy.

We may use Meta Business Tools (such as the Meta Pixel or Conversions API) to measure the effectiveness of our advertising and understand how users interact with our services. This may involve sharing limited event data (such as page visits or quote requests) with Meta in a privacy-preserving manner. No sensitive personal information (such as ID numbers or financial data) is shared with Meta.

You may opt out of Meta's use of this data for advertising purposes via your Ad Preferences on Facebook or by visiting youronlinechoices.com.

8Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Shipment and transactional records are typically retained for a minimum of 5 years in accordance with South African accounting and tax legislation. You may request deletion of your data at any time, subject to legal retention requirements.

9Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no system is entirely foolproof and we cannot guarantee absolute security of data transmitted over the internet.

10Your Rights

Under POPIA and applicable law, you have the right to:

To exercise any of these rights, contact us at info@goeiehoopvervoer.com. We will respond within 30 days.

11Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13Contact Us