Courier FAQ — South Africa
Everything you need to know about GHVS courier services, pricing, tracking and more.
What is GHVS?
Goeie Hoop Vervoer Spoeddiens (GHVS) is a South African courier company founded in 2020 (Reg. 2020/232376/07), headquartered in Stikland, Bellville, Cape Town. We are one of South Africa's fastest-growing courier companies, operating branches in Cape Town, Johannesburg, George, Upington, Port Elizabeth, Springbok, and Vredendal.
What areas does GHVS service?
GHVS delivers nationwide across South Africa, including Cape Town, Johannesburg, Pretoria, George, Upington, Port Elizabeth (Gqeberha), Springbok, Vredendal, and all major towns in between. We also service many rural and remote areas.
Is GHVS a registered company?
Yes. Goeie Hoop Vervoer Spoeddiens (Pty) Ltd is registered with the Companies and Intellectual Property Commission (CIPC) of South Africa under registration number 2020/232376/07.
How do I contact GHVS?
Phone: +27 (0)21 300 2511 | Email: info@goeiehoopvervoer.com | Address: 1 La Belle Road, Stikland, 7530. You can also WhatsApp us or visit any of our branches.
How is courier pricing calculated?
GHVS charges based on either the actual weight or the volumetric (dimensional) weight of your parcel, whichever is greater. Volumetric weight = (Length × Width × Height in cm) ÷ 5000. Additional charges include fuel levy and, where applicable, a remote area surcharge.
What is a fuel levy?
A fuel levy is a variable surcharge applied to courier rates to account for fluctuating fuel costs. GHVS discloses the current fuel levy percentage in all quotes.
Are there any hidden fees?
No. GHVS quotes include all standard charges: linehaul, fuel levy, documentation fee (R5), and VAT. A remote area surcharge applies to qualifying locations and is disclosed upfront.
Does GHVS charge VAT?
Yes. GHVS is VAT-registered. All quoted prices include 15% VAT.
How do I get a quote?
Visit our website and use the online quote tool, or call us on +27 (0)21 300 2511 or WhatsApp. You'll need your parcel dimensions (L×W×H in cm), weight in kg, and collection/delivery locations.
How do I book a courier?
Get a quote on our website, then click 'Accept Quote & Book Online'. You can also call us or WhatsApp to book manually.
What is the cut-off time for same-day collection?
Collection cut-off times vary by branch and service level, typically 15:00 for next-business-day deliveries. Contact your nearest GHVS branch for exact times.
Can I drop my parcel at a GHVS branch?
Yes. You can drop parcels at any of our branches. Find your nearest branch on our Branches page.
Do you offer door-to-door collection?
Yes. GHVS offers door-to-door collection and delivery. Our driver comes to your address to collect the parcel.
How do I track my parcel?
Visit https://ghvs.couriermate.co.za/client/track.php and enter your tracking number. You can also WhatsApp us for a status update.
When will I receive a tracking number?
Your tracking number is provided on booking confirmation. If you haven't received it, contact us on +27 (0)21 300 2511 or info@goeiehoopvervoer.com.
Is my parcel insured?
All GHVS vehicles carry Goods In Transit (GIT) insurance up to R1,000,000 per vehicle load. For item-specific insurance on high-value items, we refer you to Goeie Hoop Finansiele Dienste.
How do I insure a high-value parcel?
Contact GHVS and request a referral to Goeie Hoop Finansiele Dienste for item-specific insurance cover. Declare the value at the time of booking.
What items can I NOT send with GHVS?
GHVS does not transport: firearms and ammunition, explosives, hazardous chemicals, illegal substances, live animals, human remains, counterfeit goods, or cash/negotiable instruments. Full list in our Terms and Conditions.
Can I send a car engine or large automotive parts?
Yes, subject to proper packaging. Dimensions and weight must be declared accurately. Contact us for a custom quote on heavy or oversized items.
What do I do if my parcel is damaged or lost?
Contact GHVS immediately at info@goeiehoopvervoer.com or +27 (0)21 300 2511. Claims must be lodged within 7 days of delivery (or expected delivery for lost items). Retain all packaging for inspection.
How long does a claim take to process?
GHVS aims to acknowledge claims within 5 business days and resolve within 30 days, subject to investigation outcomes.